Privacy Policy – Ayna Motors

Welcome to Ayna Motors (“we”, “us”, “our”). Your privacy is important to us. This Privacy Policy describes how we collect, use, and protect your personal information when you use our website [aynamotors.in] (the “Website”) and related services (the “Services”).

1. Information We Collect

When you use our Website or Services, we may collect the following types of information:

• Contact information: Name, phone number, email address if provided while contacting us or booking services.
• Vehicle & Service details: Vehicle registration, RC holder name, dates of registration, previous policy info, if you use our insurance or car-care services.
• Usage data: Your IP address, browser type, device type, pages visited, timestamps — collected automatically via cookies and server logs.
• Files & Documents: When you upload documents (e.g., RC photo, Aadhaar, applicant photo for insurance requests) — we may temporarily store them to process your request.
• Communications: Any messages, calls or mails exchanged with you for support, booking, claims or customer service.

2. How We Use Your Information

We use your information for purposes including but not limited to:

• Processing your service requests (car-care, insurance, vehicle service, etc.)
• Verifying identity or vehicle ownership (when required for insurance, claims, paperwork)
• Communicating with you about your services, quotes, invoices or support
• Improving our Website, services, and user experience (analytics, bug-fixes, feedback)
• Complying with legal, regulatory or internal audit requirements

3. Sharing & Disclosure of Information

• We do not sell or rent your personal information to third parties.
• We only share your information with trusted partners or service providers when necessary — for example, insurance companies, payment gateways, or regulatory authorities — strictly on a need-to-know basis.
• If required by law, court order or government request — we may disclose relevant data to comply.
• We may use third-party services (analytics, hosting) — such providers will only have access to the minimal information needed to deliver their services and will be bound by confidentiality.

4. Cookies & Tracking

• We use cookies and similar tracking technologies to collect usage data (IP address, device, browser, pages visited, time stamps).
• Cookies help us analyze user behavior, monitor security, and improve the Website’s functionality.
• You can disable cookies in your browser, but that may reduce or disable some features of the Website.

5. Data Retention

• We retain personal data only as long as necessary to fulfill service requests, for legal compliance, or as required for business operations.
• Uploaded documents (photos / PDFs) related to a request (e.g., insurance) will be stored securely and deleted after completion or after a reasonable period — unless otherwise required by law.

6. Security Measures

• We implement reasonable administrative, technical and physical safeguards to protect your personal information from unauthorized access, misuse, alteration or destruction.
• Access to sensitive data is restricted to authorized employees/partners only.
• However, no method of transmission over the Internet or electronic storage is 100% secure — we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Demand deletion of your personal data (subject to legal or contractual retention requirements)
• Withdraw consent for processing (for non-essential uses)
• Object to certain processing — e.g. marketing

To exercise any rights or for any data-related request, contact us at the email provided below.

8. Changes to Privacy Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with a revised “Last Updated” date. It is your responsibility to review the policy periodically.

9. Contact Details

If you have any questions about this Privacy Policy or data practices, contact us at:

Ayna Motors
Address: Usman Abad, Bemina, Srinagar, Kashmir – 190018, J&K, India
Phone: 9419067423 / 9596208551
Email: support@aynamotors.in (replace with your confirmed business email if different)
Website: https://aynamotors.in